PREPARATION: Customer is responsible to clean the work area and ceilings before our arrival, this will reduce the chance of anything landing on the coating. Customer is responsible for the cost to polish, remove or repair any foreign object or excess dust that lands on finished surface after the job has been completed. Remove from work place all loose Items prior to our arrival. This includes curtains, pictures, shower doors, mirrors, appliances, tables, accessories or any rugs. If we remove or move any item, it is a courtesy only and any damage is the customer’s responsibility. If we assist you the customer and something is damaged, we are not responsible for such damage.

PROTECTION FROM OVER SPRAY AND DRY DUST: To protect the immediate area we must mask it. Masking Tape can pull up wallpaper or paint like finish. Please alert us about any areas of concern so we can be extra careful, however any damage caused by masking or removing masking is the customer's responsibility. Clean area before we arrive. Any cost to remove over spray or dry dust outside the immediate area or the refinished item is the customer's responsibility and expense

STRIPPING: Surfaces that have been painted or glazed before must pass tests for both proper adhesion with the original substrate and compatibility with the new coating. Any old coating that fails these tests must be removed with the use of a chemical paint stripper. This is referred to as Chemical Stripping. Removal of this old coating will allow the new material to bond directly to the original substrate. If testing concludes that a proper bond exists between the substrate and the old coating, that surface will be prepared for the new coating. Wet and dry sanding is used to remove the outermost layer of the old coating to produce a flatter, smoother surface to spray the new finishing material upon. This is referred to as Mechanical stripping. Both processes will require additional charges included in your quote. The additional cost for other striping needs will depend on the size and type of project

COLORS AND SURFACE TEXTURES: Our standard color is Bright White. Other colors require the mixing of pigments, so we cannot guarantee a perfect match on any color as we all might see colors differently. Colors and Textures will vary from manufacturer so samples for Colors and surface textures shown at time of bid should only be considered a guide. We strive to stay as close as we can to all samples shown but due to the application process variations in color or textures may occur. If you are not present to approve colors, textures, or specking, we are authorized to proceed without delay. Cost to change or reapply colors or change textures due to lack of presence by customer will be a customer expense. Countertop resurfacing is a sprayed-on liquid product that cures to a solid conforming to your existing surface. Because each countertop is individually hand crafted, variations in color and texture are an inherent part of the resurfacing process. Imperfections in the original counter may show through and cannot be avoided. Any cost to fix is the Customer's responsibility

PLUMBING: We are not licensed plumbers. We do not remove or replace drain, overflow, faucets or any other hardware or fixture attached. However, you authorize us to remove or loosen handles spouts, drain pieces, or overflow covers, or other plumbing hardware including shower doors if we determine it is necessary. In those cases, YOU THE CUSTOMER will be responsible for returning those pieces to their original position. Age or general decay of pipes or fixtures may make this impossible so PLEASE CONSULT A LICENSED PLUMBER for any area of concern. Please repair any water leaks from faucets, pipes, etc, prior to our arrival. If water leaks delay our work schedule your deposit can be forfeited. We are not responsible for any plumbing-related damages under any circumstances. If water runs on the fresh refinish, it will ruin the glaze and you the user (tenant, owner, worker, contractor) is responsible for such damages. Any further cost repair will be at customer's expense

PAINT AND WALLPAPER: To protect the immediate area we must mask it. Masking Tape can pull wallpaper or paint. Please alert us to any areas of concern so we can be extra careful. However any damage caused by masking or removing masking is the customer's responsibility

MATERIALS: Refinishing fumes can be toxic, so we require that anyone concerned with any sensitivity or possible reactions to harsh solvent paint like odors remain out of the immediate area during the work is being performed. This includes any animals or pets.

RE-SCHEDULING & ACCESS: If you have any schedule changes they must be received 2 business days prior to original appointment. Failure to do so will leave a workman idle and an additional fee might be applied. If we are detained by weather, shipping errors, illness, equipment failure, or job overruns, or circumstances beyond our control we will notify you as soon as possible for rescheduling. No refunds for these conditions. We are not responsible for any losses caused by these delays. Prior to our arrival arrange access to the property.WATER AND ELECTRICITY ARE NECESARY. Dogs and other pets must be kept away as a safety precaution. Parking space is required at job location. For condos or apartment buildings, space parking inside or a code to enter the building is required, otherwise, due to lack of parking job might be canceled by technician. Technician goes back and forth many times to his car where he does the chemistry.

TERMS: Payment is due and payable when the job is completed. We retain the Sole Final Legal ability to determine when a job is completed within the scope of the refinishing process. Upon job completion, Non-Payment will constitute a Criminal charge of THEFT OF SERVICES. We accept cash or checks on the final day of the job, plan to be present to inspect the work and area for cleanliness and render final payment. No postdated or out of town checks. Incidental repairs required to complete the refinishing processes are authorized. Final payment acknowledges customers acceptance, inspection for quality of Workmanship and the surrounding area for cleanliness outside of masked areas.                                   

LEGAL: Should a legal dispute arise it is mutually agreed by all parties that any settlement be limited to a customer refund only. This document is our entire Agreement. Any change must be in writing and signed and dated by all parties. Customers agree to Mediation as the sole remedy for any legal dispute.                                                                                         

APARTMENT BUILDINGS: It is the manager or person in charge of the building responsibility to advice tenants to clean and move all items and accessories from work area.                                         

LIMITED WARRANTY SUBJECT TO LONG TERM CARE AND MAINTENANCE REQUIREMENTS                                                                                                                                                                    

SURFACE CONDITIONING: Please do not use surface for a full 48 hours (2 days). All newly refinished surfaces will have surface dust, which will have settled into the new surface. There is no way to prevent this, as we are not working in a 100 percent dust-free environment. DO NOT BE ALARMED, normal use and regular cleaning will remove most minor surface dust marks and particles within a few weeks. DO NOT TRY REMOVING ANY PARTICLES BY PICKING AT THEM                                                                            1.Always wipe the surface to remove any excess water, especially if the area is subject to pooling. Do not use any abrasive cleaners on or near the refinished surfaces. Your new finish is easily cleaned with a mild liquid cleaner. The only approved cleaners to use are (spray cleaner): "FANTASTIK", "FORMULA 409", "LYSOL TUB and TILE", "SCRUBBING BUBBLES", "MR CLEAN", "SIMPLE GREEN'‘ Please use a SOFT SPONGE to clean the surface. Even if the surface does not appear dirty clean it once a week with any of the above-mentioned cleaners. PLEASE DO NOT USE "SOFT SCRUB", "COMET "AJAX", "CLOROX" or "BLEACH                

2. Do not use any abrasive scrubbing pads, such as Scotchbrite, or any similar pad as this will scratch the new surface. A cleaning pad designed for cleaning Teflon surfaces works well                            

3. The owner or user must maintain faucets and plumbing. Leaky faucets will erode the new finish, causing it to crack and wear out prematurely thus voiding this Warranty. Do not use refinished items for liquid storage or subject the surface to any dye                                                                                                 

4. Do not drop or drag any objects on the finish, which may cause it to chip, scrape or peel the finish. Do not use any refinished countertop as a cutting board.                                                   

5. Do not leave any bottles, spray cans, or wet clothes on finished surfaces for more than 24 hours. (rust from shaving lotion cans or dye from labeling may stain surface if allowed to sit for long periods of time)                                                                                             6. Destruction of the surface may occur by using acid compounds such as drain openers or tile grout cleaners. All Harsh Chemicals should be kept away from the finish Including hair dyes, nail polish removers and perfumes. Hard plastic toys may also damage a refinished tub.                                                                                              

7.Use liquid soap or body washes as they rinse easily with water and help prevent bar soap residue. Do not place bar soap on any refinished surface.                                                                    

8. Caulking and Grouting is not warranted.                                                                                                                                           

9. Damage may occur to any refinished surface when exposed to extreme heat. Please keep hot objects away from the refinished item.                                                                                                                                                                                                                                10.Do not use any bathmats with suction cups. If we install slip resistant surface YOU MUST STILL USE CAUTION when using the bathtub. The slip resistant surface will only aid to prevent slips and falls and we are not responsible for any accidents which may occur.                                                                                                                                                                                                                          11.The Warranty on the refinished item is for workmanship and/or defective material only.                                                                   

WARANTY: We further warrant your refinished fixtures will not, on their own, chip, flake, peel or yellow for the time stated. Scratching, deterioration of the glossy finish or staining over time due to usage, cleaning practices or water conditions will be considered normal wear and tear. This warranty will not apply where the original porcelain or fiberglass has been removed and had patchwork or rust repaired. The Warranty does not cover soap holders, customer neglect, or failure to comply with the care and maintenance listed above. Damages caused by not complying with the above listed items will be the responsibility of the customer. Scheduling repairs will be at a mutual Convenient time. Repairs will be during normal business hours. A repair fee will depend on the area to be repaired. Movement or flexing resulting in cracks or splits on any surface including fiberglass or grout lines are not warranted. In the event of any refinished item failing, we must be notified as soon as possible. Technitians retain the sole ability to render a final decision when determining if the refinished item is covered by the Warranty. Contact us for repairs immediately, long delays will affect Warranty, as it will cause the surface to peel or lead to other problems.